Frequently Asked Questions
What are your products made of?
Our statues are made of durable fiberglass, some of which are reinforced with fiber matt in different densities for extra strength. Some of our items, especially the large ones have steel reinforcements for strong support. We use UV-resistant polyurethane paint for our products to create a quality finish. We also use other materials like fabric, leather, and steel as accessories to our products. Please see the product description for specific details.
Our light statues are produced from the same principles as stated above but as the product line name indicates it also consists of LED light and aluminum.
The animatronic figures we sell on this platform are produced in Denmark by our sister company, Creation Group. The figures handmade using metal, hard rubber, fiberglass, foam, wood, linen, cotton, electricity, motor components, fabrics, etc.
How are your products made?
Our products are all hand-crafted. Once the sculpture has been made, a mold is cast using a fiberglass mixture. After the casted product hardens, it is released from the mold to smoothen and emphasize the details of the product. The product is then painted and stored in a curing oven to expedite the drying process.
Are your products suitable for any weather and outdoor use?
Yes, our statues and light statues can withstand any weather due to their durable properties.
While all these products are designed for both outdoor and indoor uses, we have products with upholstery that are suitable for indoor use only.
The Animatronic Figures are made for indoor use only.
All prices exclude Value Added Tax (VAT) and shipping fees.
What are the delivery methods and delivery costs?
Our delivery method is standard and done mostly by truck through our preferred carrier. Costs and times will depend on the country, city, and address that you have described to deliver your items. Once you have completed the purchase, the order will be picked up by our customer service team, who will then calculate the correct shipping cost, and get back to you as soon as possible. Only after you've accepted this shipping cost the purchase will be completed, and the total amount will be drawn from the card you have entered, or the final invoice will be sent to you.
The order is shipped from Denmark to your preferred destination. Carrier will contact you to schedule a delivery date and time, to ensure you are available at the time.
How long does it take before orders are ready for shipment?
Once you have finalized your orders, they will be ready for shipping within 3-5 business days depending on availability. In case the items are pre-ordered you will receive an email with the final details.
How do I return an Item?
In case you would like to return an item you will have to contact one of our agents through the email firstname.lastname@example.org.
Please include in the email the reason why you wish to return the item and your order number. In case there are quality issues please include photographs in the email as it might be as easy as sending a repairing kit.
Where are the items produced?
All products are manufactured in our own factories around the world. Most of the fiberglass products come from our high-skilled handcrafters in the Philippines.
What happens if an item gets scratched?
We use 2-component urethane paint. This type of paint can be found in most hobby shops to do small repairs. You can also ask one of our agents for repair kits that can be shipped to you for an additional fee unless agreed differently.
What is the life span of the items?
Fiberglass is a very durable material and our quality processes are designed to offer long-lasting products. If the items are properly taken care off you will have beautiful decorations for many years.
How do I clean the items?
The best way to do it is by using a soft cloth and water. The process is as simple as wipe and clean.
How can I get support?
You can contact one of our agents through Messenger as you will find the messenger icon in the lower area of the website.
You can also send us an email or give us a call. You will find all details on the contact page.
Do you have a showroom?
Yes, we do! Our showroom is open by appointment only. We are located at Fluebæksvej 190, in the beautiful city of Ringsted, Denmark. Email us at email@example.com to book a showroom appointment.